{"id":1277,"date":"2026-06-22T09:05:59","date_gmt":"2026-06-22T07:05:59","guid":{"rendered":"https:\/\/ilovesla.reijerstevens.dev\/algemene-voorwaarden\/"},"modified":"2026-09-08T14:33:40","modified_gmt":"2026-09-08T12:33:40","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/ilovesla.com\/en\/terms-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\n
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\n SLA Terms and Conditions <\/h1>\n
\n

Last modified: 14 July 2026<\/em><\/p>\n

 <\/p>\n

These terms and conditions apply to all orders, catering assignments, and participation in SLA’s
\nloyalty programme. The terms are administered by SLA Holding B.V., located at
\nAmstelveenseweg 124, 1075 XL Amsterdam, Chamber of Commerce (KvK) 57641188, VAT
\nNL852670941B01, also on behalf of its group companies and franchisees.
\nYour agreement is formed with the SLA company or franchisee that operates the location you
\nhave chosen (“SLA”). This operator is responsible for fulfilling your order; the operator’s details
\ncan be found on the location page for that outlet and on your proof of payment. By placing an
\norder or participating in Club SLA, you agree to these terms and to SLA’s Privacy and Cookie
\nPolicy.<\/p>\n

 <\/p>\n

 <\/p>\n

I. Online ordering, pickup & delivery<\/strong><\/p>\n

 <\/p>\n

1. Applicability<\/strong>
\nThis part applies to orders you place via SLA’s ordering environment (sla.vmos.io) or at an SLA
\nlocation, for pickup or delivery.<\/p>\n

 <\/p>\n

2. Offer and prices<\/strong>
\nAll products and prices on the website and in the ordering environment are subject to availability
\nand obvious errors. Prices are in euros and include VAT. Delivery charges may apply and are
\nshown before you complete your order.<\/p>\n

 <\/p>\n

3. Formation of the agreement<\/strong>
\nThe agreement is formed at the moment SLA confirms your order. SLA may refuse or cancel an
\norder, for example in the event of insufficient stock, suspected misuse, or an obvious pricing
\nerror.<\/p>\n

 <\/p>\n

4. Payment<\/strong>
\nPayment is made via the payment methods offered in the ordering environment. The order is
\nonly processed once payment has been received.<\/p>\n

 <\/p>\n

5. Pickup and delivery<\/strong>
\nFor pickup, please take into account the indicated preparation\/pickup time and the opening
\nhours of the chosen location. For delivery, SLA will make every effort to deliver within the stated
\ntime window; the times given are indicative. Please ensure the order can be received at the
\nspecified address.<\/p>\n

 <\/p>\n

5a. For orders placed via third-party delivery platforms (such as Uber Eats or
\nThuisbezorgd), additional terms of the relevant platform may apply, alongside these
\nterms and conditions insofar as applicable.<\/p>\n

 <\/p>\n

6. Right of withdrawal<\/strong>
\nPrepared food and fresh products are excluded from the statutory right of withdrawal, as they
\nspoil quickly (Section 6:230p of the Dutch Civil Code). A placed and confirmed order for
\nprepared dishes therefore cannot be cancelled or returned, except as provided in Article 7.<\/p>\n

 <\/p>\n

7. Complaints<\/strong>
\nIf something is wrong with your order, please contact us as soon as possible, and no later than
\nwithin 48 hours, via info@ilovesla.com. SLA will work with you to find a suitable solution, such
\nas a re-delivery, refund, or gift card.<\/p>\n

 <\/p>\n

8. Allergens and dietary requirements<\/strong>
\nInformation about allergens is available via [allergen page] and on request at the location. Our
\ndishes are prepared in kitchens where allergens are present, so traces cannot be fully excluded.
\nIf you have a serious allergy, please speak to staff in advance.<\/p>\n

 <\/p>\n

 <\/p>\n

II. Catering<\/strong><\/p>\n

 <\/p>\n

9. Ordering and minimum amount<\/strong>
\nCatering orders are placed via the catering environment or via catering@ilovesla.com. A
\nminimum order amount of \u20ac150 applies to catering. Catering is available Monday to Friday
\nbetween 11:30 and 21:00; we do not deliver catering on weekends, unless separate
\narrangements have been made in advance.<\/p>\n

 <\/p>\n

10. Lead times<\/strong>
\nCatering orders must be placed at least 72 hours in advance. Changes can be made up to 48
\nhours before the delivery date via catering@ilovesla.com.<\/p>\n

 <\/p>\n

11. Catering cancellations<\/strong>
\nYou can cancel free of charge up to 48 hours before the agreed delivery time. If you cancel
\nbetween 48 and 24 hours in advance, SLA will charge 50% of the order value. If you cancel
\nwithin 24 hours in advance, SLA will charge 75% of the order value, in connection with
\npurchasing and preparation costs already incurred. For consumers, the cancellation fee will
\nnever exceed SLA’s reasonable costs and lost profit.<\/p>\n

 <\/p>\n

12. Catering delivery charges<\/strong>
\nDelivery charges range between \u20ac19.50 and \u20ac35.95, depending on location, and are shown
\nbefore you complete your order. Delivery outside Amsterdam, The Hague, Groningen, and
\nUtrecht is possible by arrangement via catering@ilovesla.com.<\/p>\n

 <\/p>\n

 <\/p>\n

III. Club SLA (loyalty programme)<\/strong><\/p>\n

 <\/p>\n

13. Participation<\/strong><\/p>\n

Participation in Club SLA is open to individuals aged 16 or older. If you are under 18, you need
\nthe consent of a parent or guardian. By signing up for Club SLA, you declare that you are 16 or
\nolder, or that you have the consent of a parent or legal representative. You sign up via your
\naccount in the SLA ordering environment (Vita Mojo). Your account is personal and
\nnon-transferable.<\/p>\n

 <\/p>\n

14. Earning and redeeming points<\/strong>
\nYou earn 1 point per euro spent. When you reach a milestone, you unlock a reward:
\n\u25cf 25 points \u2014 coffee or tea
\n\u25cf 75 points \u2014 juice of your choice
\n\u25cf 150 points \u2014 everyday bowl of your choice
\n\u25cf 250 points \u2014 your favourite SLA dish<\/p>\n

 <\/p>\n

When you redeem a reward, your total score is retained and continues to accumulate. Once you
\nreach 250 points and redeem all rewards, the counter starts again. Points have no cash value
\nand are non-transferable. Points expire if your account has had no order or points activity for 12
\nconsecutive months; SLA will inform you of this in advance by e-mail. For members who were
\nalready participating before this expiry period was introduced, the 12-month period only starts
\nrunning from the date SLA announced the amended terms by e-mail.<\/p>\n

 <\/p>\n

15. Misuse<\/strong>
\nSLA may refuse, suspend, or terminate participation and cancel points in the event of
\n(suspected) misuse, breach of these terms, or the provision of incorrect information.<\/p>\n

 <\/p>\n

16. Termination<\/strong>
\nYou can end your participation at any time via info@ilovesla.com. SLA may change or
\ndiscontinue Club SLA and will inform you of any significant change or discontinuation at least
\none month in advance via the e-mail address provided. Accrued rewards can still be redeemed
\nuntil the termination date.<\/p>\n

 <\/p>\n

17. Gift cards<\/strong>
\nSLA gift cards cannot be exchanged for cash. SLA is not liable for the loss, theft, or misuse of
\ngift cards after they have been provided to you. Gift cards can be used both online and at our
\nlocations.<\/p>\n

 <\/p>\n

18. Promotions, discount codes, and offers<\/strong>
\nPromotions, discount codes, and offers cannot be combined with each other or with other offers,
\nunless stated otherwise. SLA reserves the right to amend promotion terms at any time, to limit
\npromotions to certain products or customer groups, or to end promotions.<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Final provisions (applicable to all parts)<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n

19. Liability<\/strong>
\nSLA makes every effort to ensure correct performance, but is not liable for indirect damages or
\ndamages resulting from incorrect or incomplete information, except in the case of intent or gross
\nnegligence. Nothing in this article limits liability that cannot be excluded or limited by law,
\nincluding product liability and liability for damages resulting from death or personal injury.<\/p>\n

 <\/p>\n

20. Intellectual property<\/strong>
\nAll rights to the website, the ordering environment, texts, photos, recipes, and software belong
\nto SLA or its licensors. It is not permitted to reproduce, publish, or automatically collect (scrape)
\n(parts of) the content without prior consent.<\/p>\n

 <\/p>\n

21. Amendment of terms<\/strong>
\nSLA may amend these terms. The most recent version is always available at www.ilovesla.com.
\nIn the event of a material change that affects you while you have ongoing obligations or a Club
\nSLA account, SLA will inform you in advance by e-mail; if you disagree with the change, you
\nmay terminate, free of charge, the participation or order to which the change relates.<\/p>\n

 <\/p>\n

22. Governing law<\/strong>
\nThese terms are governed by Dutch law. Disputes will be submitted to the Dutch court with
\njurisdiction under the law.<\/p>\n

 <\/p>\n

23. Contact<\/strong>
\nSLA Holding B.V., Amstelveenseweg 124, 1075 XL Amsterdam, KvK 57641188, VAT
\nNL852670941B01.
\nQuestions or complaints? E-mail info@ilovesla.com; we respond within 14 days.<\/p>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div> \n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1277","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/pages\/1277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/comments?post=1277"}],"version-history":[{"count":3,"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/pages\/1277\/revisions"}],"predecessor-version":[{"id":1660,"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/pages\/1277\/revisions\/1660"}],"wp:attachment":[{"href":"https:\/\/ilovesla.com\/en\/wp-json\/wp\/v2\/media?parent=1277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}