SLA Terms and Conditions

Last modified: 14 July 2026

These terms and conditions apply to all orders, catering assignments, and participation in SLA’s
loyalty programme. The terms are administered by SLA Holding B.V., located at
Amstelveenseweg 124, 1075 XL Amsterdam, Chamber of Commerce (KvK) 57641188, VAT
NL852670941B01, also on behalf of its group companies and franchisees.
Your agreement is formed with the SLA company or franchisee that operates the location you
have chosen (“SLA”). This operator is responsible for fulfilling your order; the operator’s details
can be found on the location page for that outlet and on your proof of payment. By placing an
order or participating in Club SLA, you agree to these terms and to SLA’s Privacy and Cookie
Policy.

I. Online ordering, pickup & delivery

1. Applicability
This part applies to orders you place via SLA’s ordering environment (sla.vmos.io) or at an SLA
location, for pickup or delivery.

2. Offer and prices
All products and prices on the website and in the ordering environment are subject to availability
and obvious errors. Prices are in euros and include VAT. Delivery charges may apply and are
shown before you complete your order.

3. Formation of the agreement
The agreement is formed at the moment SLA confirms your order. SLA may refuse or cancel an
order, for example in the event of insufficient stock, suspected misuse, or an obvious pricing
error.

4. Payment
Payment is made via the payment methods offered in the ordering environment. The order is
only processed once payment has been received.

5. Pickup and delivery
For pickup, please take into account the indicated preparation/pickup time and the opening
hours of the chosen location. For delivery, SLA will make every effort to deliver within the stated
time window; the times given are indicative. Please ensure the order can be received at the
specified address.

5a. For orders placed via third-party delivery platforms (such as Uber Eats or
Thuisbezorgd), additional terms of the relevant platform may apply, alongside these
terms and conditions insofar as applicable.

6. Right of withdrawal
Prepared food and fresh products are excluded from the statutory right of withdrawal, as they
spoil quickly (Section 6:230p of the Dutch Civil Code). A placed and confirmed order for
prepared dishes therefore cannot be cancelled or returned, except as provided in Article 7.

7. Complaints
If something is wrong with your order, please contact us as soon as possible, and no later than
within 48 hours, via info@ilovesla.com. SLA will work with you to find a suitable solution, such
as a re-delivery, refund, or gift card.

8. Allergens and dietary requirements
Information about allergens is available via [allergen page] and on request at the location. Our
dishes are prepared in kitchens where allergens are present, so traces cannot be fully excluded.
If you have a serious allergy, please speak to staff in advance.

II. Catering

9. Ordering and minimum amount
Catering orders are placed via the catering environment or via catering@ilovesla.com. A
minimum order amount of €150 applies to catering. Catering is available Monday to Friday
between 11:30 and 21:00; we do not deliver catering on weekends, unless separate
arrangements have been made in advance.

10. Lead times
Catering orders must be placed at least 72 hours in advance. Changes can be made up to 48
hours before the delivery date via catering@ilovesla.com.

11. Catering cancellations
You can cancel free of charge up to 48 hours before the agreed delivery time. If you cancel
between 48 and 24 hours in advance, SLA will charge 50% of the order value. If you cancel
within 24 hours in advance, SLA will charge 75% of the order value, in connection with
purchasing and preparation costs already incurred. For consumers, the cancellation fee will
never exceed SLA’s reasonable costs and lost profit.

12. Catering delivery charges
Delivery charges range between €19.50 and €35.95, depending on location, and are shown
before you complete your order. Delivery outside Amsterdam, The Hague, Groningen, and
Utrecht is possible by arrangement via catering@ilovesla.com.

III. Club SLA (loyalty programme)

13. Participation

Participation in Club SLA is open to individuals aged 16 or older. If you are under 18, you need
the consent of a parent or guardian. By signing up for Club SLA, you declare that you are 16 or
older, or that you have the consent of a parent or legal representative. You sign up via your
account in the SLA ordering environment (Vita Mojo). Your account is personal and
non-transferable.

14. Earning and redeeming points
You earn 1 point per euro spent. When you reach a milestone, you unlock a reward:
● 25 points — coffee or tea
● 75 points — juice of your choice
● 150 points — everyday bowl of your choice
● 250 points — your favourite SLA dish

When you redeem a reward, your total score is retained and continues to accumulate. Once you
reach 250 points and redeem all rewards, the counter starts again. Points have no cash value
and are non-transferable. Points expire if your account has had no order or points activity for 12
consecutive months; SLA will inform you of this in advance by e-mail. For members who were
already participating before this expiry period was introduced, the 12-month period only starts
running from the date SLA announced the amended terms by e-mail.

15. Misuse
SLA may refuse, suspend, or terminate participation and cancel points in the event of
(suspected) misuse, breach of these terms, or the provision of incorrect information.

16. Termination
You can end your participation at any time via info@ilovesla.com. SLA may change or
discontinue Club SLA and will inform you of any significant change or discontinuation at least
one month in advance via the e-mail address provided. Accrued rewards can still be redeemed
until the termination date.

17. Gift cards
SLA gift cards cannot be exchanged for cash. SLA is not liable for the loss, theft, or misuse of
gift cards after they have been provided to you. Gift cards can be used both online and at our
locations.

18. Promotions, discount codes, and offers
Promotions, discount codes, and offers cannot be combined with each other or with other offers,
unless stated otherwise. SLA reserves the right to amend promotion terms at any time, to limit
promotions to certain products or customer groups, or to end promotions.

Final provisions (applicable to all parts)

19. Liability
SLA makes every effort to ensure correct performance, but is not liable for indirect damages or
damages resulting from incorrect or incomplete information, except in the case of intent or gross
negligence. Nothing in this article limits liability that cannot be excluded or limited by law,
including product liability and liability for damages resulting from death or personal injury.

20. Intellectual property
All rights to the website, the ordering environment, texts, photos, recipes, and software belong
to SLA or its licensors. It is not permitted to reproduce, publish, or automatically collect (scrape)
(parts of) the content without prior consent.

21. Amendment of terms
SLA may amend these terms. The most recent version is always available at www.ilovesla.com.
In the event of a material change that affects you while you have ongoing obligations or a Club
SLA account, SLA will inform you in advance by e-mail; if you disagree with the change, you
may terminate, free of charge, the participation or order to which the change relates.

22. Governing law
These terms are governed by Dutch law. Disputes will be submitted to the Dutch court with
jurisdiction under the law.

23. Contact
SLA Holding B.V., Amstelveenseweg 124, 1075 XL Amsterdam, KvK 57641188, VAT
NL852670941B01.
Questions or complaints? E-mail info@ilovesla.com; we respond within 14 days.